Terms of service

Last updated: February 3, 2026

Terms of Service (Vabrik Vinoteek)

  1. About these Terms
    These Terms of Service (“Terms”) govern your access to and use of the Vabrik Vinoteek online store and website at https://www.vabrik.eu (the “Store”). The Store is operated by Aama OÜ, Vabriku 6, Tallinn, Estonia (“we”, “us”, “our”). By visiting, browsing, or purchasing from the Store, you agree to be bound by these Terms.

If there is any conflict between these Terms and mandatory consumer protection laws that apply to you, those mandatory laws prevail.

  1. Eligibility and age restriction (Alcohol)
    You must be legally permitted to purchase alcohol under the laws applicable to you. By placing an order for alcoholic beverages, you confirm that you meet the minimum legal age requirement and that the recipient (if different) also meets that requirement.

We may require age verification before completing an order or upon delivery. We may refuse, cancel, or withhold delivery if age verification is not provided, fails, or if we reasonably suspect unlawful purchase or delivery.

  1. Products and services
    We offer wine, spirits, liquor, and tickets for events hosted by Vabrik (together, the “Products/Services”). Product descriptions and images are provided for convenience. Availability is not guaranteed, and we may limit quantities or discontinue items at any time.

  2. Prices, VAT, and taxes
    All prices displayed in the Store include VAT and other applicable taxes, unless clearly stated otherwise. Shipping fees (if any) are shown at checkout before you confirm your order.

We may change prices at any time, but changes will not affect orders that we have already accepted.

  1. Orders and acceptance
    Placing an order is an offer to purchase. An order is accepted when we confirm acceptance (for example, via an order confirmation/dispatch confirmation or otherwise indicating acceptance). We may decline or cancel orders where permitted by law, including where we cannot verify age, suspect fraud, have a pricing/inventory error, or cannot fulfill the order.

  2. Payments (Montonio Finance)
    Payments are processed by Montonio Finance. Your payment may be subject to Montonio’s terms and privacy practices, and you agree to comply with their conditions when using their payment services.

If payment is not completed, is reversed, or is disputed, we may suspend, cancel, or refuse to fulfill the relevant order to the extent permitted by law.

  1. Shipping and delivery (Estonia only)
    We ship from Estonia to addresses in Estonia only. Delivery options may include parcel lockers or courier delivery, as chosen by you at checkout. Delivery fees and estimated delivery times are displayed at checkout.

You are responsible for providing accurate delivery details. We are not responsible for delays or failures caused by incorrect information you provide or circumstances beyond our reasonable control (including carrier disruptions).

  1. Cancellations, withdrawals, returns, and refunds (EU consumer rules)
    If you are a consumer in the EU/EEA, you may have a legal right to withdraw from a distance purchase within 14 days in accordance with applicable EU and Estonian law, subject to exceptions.

Some purchases may be excluded from the withdrawal right under applicable law (for example, certain sealed goods in specific circumstances or leisure services for a specific date/time, such as event tickets). Where an exception applies, the statutory withdrawal right does not apply to that item.

To exercise a withdrawal right (where applicable), contact us using the details in Section 14. Refunds (where applicable) are made using the original payment method unless the law allows otherwise, and in the timeframe required by law once returned goods (or proof of return) are received as required.

  1. Event tickets (refund policy)
    Tickets are refundable if we receive your refund request at least 24 hours before the scheduled event start time. Refund requests received less than 24 hours before the event are not refundable, except where required by applicable law or if the event is cancelled by us.

To request a ticket refund, you must contact us in writing at vabrik@vabrik.eu and include sufficient details to identify the order (for example, order number and purchaser name/email).

We may set additional reasonable event rules (including age restrictions, entry rules, and conduct rules) for safety and legal compliance.

  1. Damaged items on arrival
    If your order arrives damaged (for example, broken bottle(s) or leakage), you must notify us within 24 hours of delivery by emailing vabrik@vabrik.eu.

To help us resolve the issue quickly, please include your order number and clear photos of: (a) the damaged item(s), (b) the packaging, and (c) any visible shipping label. Where permitted by applicable law, we may offer a replacement, refund, or other appropriate remedy depending on stock availability and the circumstances.

  1. Responsible use and prohibited activities
    You agree not to misuse the Store, including by attempting to interfere with security features, engaging in unlawful activity, or violating applicable alcohol-related laws and regulations.

  2. Intellectual property
    All content on the Store (including text, graphics, logos, images, and layout) is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Store content except as permitted by law or with our prior written consent.

  3. Disclaimers
    To the extent permitted by law, the Store and its content are provided “as is” and “as available”. We do not guarantee that the Store will be uninterrupted, secure, or error-free.

Nothing in these Terms limits any mandatory legal rights or statutory guarantees that cannot be excluded under applicable law.

  1. Limitation of liability
    To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages (including loss of profit, revenue, or data) arising from your use of the Store or your purchase.

To the extent permitted by law, our total liability for direct damages related to a specific order is limited to the amount you paid for that order, unless mandatory law requires otherwise.

  1. Contact
    Aama OÜ
    Vabriku 6, Tallinn, Estonia
    Email: vabrik@vabrik.eu
    Website: https://www.vabrik.eu

  2. Changes to these Terms
    We may update these Terms from time to time to reflect operational, legal, or regulatory changes. We will post the updated Terms on the Store and update the “Last updated” date above. Changes apply from the date they are posted.

  3. Governing law
    These Terms are governed by the laws of Estonia, without prejudice to any mandatory consumer protection rules that apply in your country of residence (if applicable).